Do you have any questions? Just ask!
Where can I park?
We have our private inner yard closed by electric gate. That is free for our guests. In front of the lobby there is our private loading zone.
How long is the reception open in the evening?
Around the clock. 24hours a day. Our colleague Giorgio will help you!
Is there WLAN? How much does it cost?
Yes and it is totally free of charge. You receive from us USER and PASSWORD
Can I leave my suite case even if I have already checked out?
Of course. You can leave it at the reception. We keep it till you need.
At what time can I check in and have to leave?
In the Hotel at any time of course. Our rooms should be ready around midday and on the departure day you should be out till 11 am. Should you need the room longer, no problem – we’re flexible. Just ask our reception team on site.
Are pets allowed? What ist he charge for it?
Your four-legged friend is welcome. We charge extra 8 Euro for additional cleaning service.
How long does it take to the city center?
Only 10 minutes walk. Trust us! We give you our city map with our tipps.
Where can I do shopping?
In the city center there are many nice shops. Mind the time table! Shops are open from Tuesday to Saturday, from 9 to 12.30 and from 15.30 to 19.30. They close on Sunday and Monday. Winter Sale starts on 6th of January and Summer Sale starts at the beginng of July. Shopping Days with special discounts are twice in the year, in November and May.
The Shopping Center Città Fiera and Outlet Village Palmanova are everyday open.
I have forgotten my toothburst and shops are closed. What can I do?
Don’t worry. You can buy one (as well toothpaste and some more else) at the reception.
Can you print my flight ticket for me?
Of course. You send us an e-mail and we print your attached ticket. If you don’t have your own laptop, we borrow you our.